FAQ
FREQUENTYLY ASKED QUESTIONS (FAQ)
How to add a product to the cart?
Information on how to add a product to the basket can be found in the tab HOW TO BUY. STEP 1.
How to place an order?
Detailed information on how to place an order can be found in the tab HOW TO BUY.
How to use a discount code?
Go to the Naturalhomedecor.pl website and add the products with the rebate code to your cart. In the basket you will find the field "I have a discount coupon" - Check the box. Enter or paste your discount code.
What is an NHD Gift Card and how to use it?
The NHD Gift Card is a discount code purchased on the Naturalhomedecor.pl website. The card is a ready gift - printed on elegant paper and packed in an envelope. Our Gift Cards do not have an expiry date, so you can use it to pay for purchases when you need them. To use the Card, enter the code on it in the "I have a discount coupon" box. It is worth using the entire amount on the card during one transaction. The code on the card cannot be reused. Multiple Gift Cards cannot be used at the same time. It is also not possible to combine them with other discount codes. Detailed information about NHD Gift Cards can be found in the "Gift" category.
How can I change the newsletter settings, unsubscribe?
The newsletter settings can be changed at any time. You can unsubscribe at any time by logging into your account at naturalhomedecor.pl or by clicking the unsubscribe link in the footer of each newsletter..
Why the order may be delayed?
Despite the fact that the information about the availability of products is updated on a regular basis, it may happen that the manufacturer refuses to fulfill the order or extends the delivery date due to the lack of a product in stock. If such a situation occurs, we will immediately inform you about it, providing information on the current completion date, so that you can decide whether you want to wait or cancel your order.
Is shopping at Naturalhomedecor.pl safe?
Yes. We have an SSL certificate - data exchange between the buyer and our store is encrypted and completely secure, protecting the data against access and reading by unauthorized persons. The Naturalhomedecor.pl store makes every effort to ensure that you feel safe and comfortable in our store. Your privacy is very important to us, therefore we use the personal data entrusted to us only to process the order, and the e-mail address (if you give your consent) - to send the newsletter. We work with reliable and professional online payment operators PayU, Przelew24.pl, so you can be sure about the security of payment transactions using this system. PayU and Przelewy24.pl protects your personal data and ensures proper security of the payment process.
How to access or delete my data?
How can I access or delete my data? In our The Privacy Policy you will find answers to questions about your personal data, instructions on how to access them and how to delete them.